Frequently Asked Questions

We would love to answer your questions

How long do the products last for?

Our products all have a shelf life ranging from 18 -24 months. In our balms we use raw beeswax which is a self preserving agent in nature. Every product has a batch code and expiry date which will provide you with the necessary information.

How long before my product will be finished?

The usage of our products is very cost effective as an average product lasts between 2 – 18 months with daily use.

Can our baby range be used on a new born?

Our Baby Range was developed for children and babies of all ages and skin types. Oh-Lief natural products can be used from the first day.

What about sensitive skin and dry skin conditions, such as eczema?

Oh-Lief Natural Products were formulated specifically for people and babies with sensitive skin and dry skin conditions such as eczema. Our formulations are extremely gentle and made from 100 % natural and certified organic ingredients. Our products are free from sodium lauryl/laureth sulphate, artificial fragrances, parabens, ethanol, petroleum, paraffin, mineral oils, synthetic chemicals and colourants, all of which may irritate the skin, aggravate eczema and lead to many skin allergies. By not using any harmful chemicals in any of our products, we have created a range that is safe and gentle for everyone, as well as being environmentally conscious.

What is the difference between cosmetically refined oils and natural & organic raw oils?

Cosmetic natural oils are not in their natural raw state. They have been refined by chemical processes and are used in all conventional skin care products. All our vegetable oils are 100% edible, natural and certified organic.

Is it safe to use Oh-Lief Body Care Products while I am pregnant?

Yes. All Oh-Lief Natural Products only make use of 100% natural and certified organic ingredients in all our products and the essential oils are used at concentrations of less than 2%. We have a wonderful Tummy Wax that is fragrance free. If you are sensitive to fragrance during your pregnancy, we would definitely recommend our Tummy wax, as it contains no essential oils, perfumes, Vitamin A or Vitamin E which can be harmful during pregnancy.

If I eat organic foods, why should I use organic skin care products as well?

For babies and children: Conventional skincare products may contain certain ingredients such as fragrances and preservatives which act as antigens, (substances that trigger allergic reaction.) Chemicals found in conventional skincare products are absorbed by the skin, reaching the blood vessels. A baby’s liver and nervous system are not yet sufficiently developed to break down harsh chemicals The long term effect of exposure to these chemicals may result in serious health and skin problems. Their Livers and nervous systems can’t break down or handle harsh chemicals

Adults: Using synthetic chemical based skin care products adds to the toxic burden our bodies have to deal with to process. Studies have shown that your skin may come into contact with around 75 000 chemicals* and you may absorb up to 60% of any substance applied. By using organic skin care products, you can help to decrease the toxic load on your body and on the environment.

*unclear – per product application/per day??

Do any of the Oh-Lief Natural Products contain petrochemicals, parabens, synthetic chemicals, sodium lauryl sulfate, aluminum or harmful preservatives?

Absolutely not, we formulate our products according to the standards of internationallyrecognised organic certification bodies from around the world which do not allow any of these ingredients. “We believe in safe products for babies, toddlers and families, which is why none of our products are harmful to sensitive skin or the environment.” Our products contain only pure, raw, edible, natural ingredients, while our formulations are inspired by nature’s simplicity.

Do Oh-Lief Natural Body and Baby Care Products contain any fragrance/perfumes?

The term fragrance/perfume does not indicate to the consumer whether the ingredients are natural or synthetic, or how many ingredients are used – some fragrances contain as many as 200 different synthetic chemicals to form one fragrance. Oh-Lief Natural Products don’t use any synthetic perfumes or fragrances, we only use pure scents from 100% certified organic essential oils. Our formulations are designed with as little scent as possible; we like to produce products that are not overwhelming or strong.

Why do a few of your ingredients sound unnatural?

All ingredients are given their given their Latin, INCI name (International Nomenclature of Cosmetic Ingredients) as required by Legislation. Please visit our ingredients page on this website for more information on their use, common names and sources. The ingredients in our products that sound unnatural are from natural sources, such as cocamidopropyl betaine (derived from coconut sugar) and decyl glucoside (derived from corn and coconut.)

Why do organic products sometimes vary in colour, scent or texture?

Variation is actually a very good sign in products. Natural ingredients are not standardised and uniformly mass-produced the way synthetic ones can be. Our natural oils and other ingredients are harvested from different farms at different times of the year and this may look, smell or feel different when used in a product. The colour in our balms may vary as every bee’s beeswax will be different in colour and smell due to its unique diet and habitat.

Is Oh-Lief packaging recyclable?

We go out of our way to source recyclable packaging material where possible, such as HDPE plastic. Look out for the recyclable logo on the packaging. We also allow clients to bring their empty Oh-Lief containers to our blending- house at Salt Circle, Woodstock where we refill them with their favourite product, at R10 discount!

What is the shelf life of Oh-Lief Natural products?

The shelf life of our products ranges from 18 to 24 months depending on the product. The expiry date of the product is listed on the product next to the batch code. Our products are very cost effective as usage of they tend to last must longer than conventional creams and body products.

Subject to availability and receipt of payment, orders will be processed within one business day. Every effort is made to effect shipment of your order timeously however unforeseen circumstances may cause delays. Should we be faced with such an occurrence Oh-Lief  will contact you via email and provide a revised shipping schedule. A delivery being delayed is not grounds for return or refund.

All orders are dispatched via the South African Post Office or via courier service. You accept that in order for us to prove delivery of an order, we do not have to prove that you personally received the goods, but rather that any person at the delivery address signed for the delivery.

For parcels sent via the South African Post Office, please allow 5 – 7 business days for delivery. For deliveries to physical addresses in South Africa where we use a courier door-to-door service, please allow 2 – 3 business days for delivery.

Deliveries within South Africa by post are charged at standard rates, depending on the value of the order and the weight of the parcel. Deliveries within South Africa by courier are charged at standard rate , depending on the delivery region. Our website checkout system will display the appropriate charge for you to select. Deliveries that are greater than R550 are FREE via post office.

International online orders are not facilitated via the website checkout system, but through an  email request for a postage quote from us. We will send you a quote for the postage and our bank details to do a direct transfer. Payments shall be free of any exchange or collection charges and taxes. Once payment has cleared in our account, the order will be processed and sent. Customs duties may have to be paid on international orders, when your order arrives in your country. This is out of our hands and we cannot be held responsible if you need to pay customs duties to receive your parcel.

Please ensure the correct shipping address is provided from the outset as title and risk will pass to you once the order has left our premises.